We may collect and process personal data including your name, email address, phone number, billing and payment information, ticket purchase and transaction details, event attendance or ticket usage records, identification details where reasonably required for verification or support, communications you send to us, and device, browser, IP address, cookies, and usage data collected when you use our platform.
We may collect your personal data when you register for an account, purchase or receive tickets through our platform, submit forms on our website, contact us for support, refunds, or other inquiries, participate in promotions, campaigns, or surveys, or use or browse our platform and related services.
We may use your personal data for purposes including creating and managing your account, processing ticket purchases and payments, issuing tickets and confirming transactions, providing customer support, responding to refund, cancellation, or complaint requests, sending important service-related notices and transactional communications, verifying identity, preventing fraud, protecting platform security, improving our website, services, and user experience, complying with legal or regulatory requirements, and carrying out other purposes directly related to the use of the Aftertix platform.
We may disclose your personal data to event organizers where necessary for entry, attendance, customer support, or event operations, payment gateways and financial service providers, IT and cloud service providers, analytics and support vendors, professional advisers, insurers, regulators, law enforcement agencies, courts, or authorities where required by law, or other parties where you have given consent or where disclosure is permitted under applicable law. We do not sell your personal data to third parties.
We take practical and reasonable steps to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include administrative, technical, and physical safeguards appropriate to the nature of the personal data and the processing involved. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable law, contractual obligations, dispute resolution needs, fraud prevention needs, or regulatory requirements. When your personal data is no longer required, we will take reasonable steps to destroy, delete, or anonymize it.
We take reasonable steps to ensure that the personal data we process is accurate, complete, not misleading, and kept up to date where necessary for the purposes for which it is processed. You are responsible for ensuring that the information you provide to us is accurate and current.
Subject to applicable law, you may have the right to request access to your personal data, request correction of your personal data where it is inaccurate, incomplete, misleading, or not up to date, request that we limit or stop processing your personal data in certain circumstances, and withdraw consent where processing is based on your consent, subject to legal or contractual restrictions. We may require sufficient information to verify your identity before processing any such request.
Our platform may use cookies and similar technologies to support website functionality, remember preferences, measure usage, improve performance, and enhance user experience. By continuing to use our platform, you acknowledge that such technologies may be used in accordance with this Privacy Policy and your browser settings.
Our platform may integrate with or link to third-party services, including payment services, external event tools, or third-party websites. We are not responsible for the privacy practices, content, or security of those third parties. You should review their privacy notices separately where relevant.
Where necessary for our operations, your personal data may be processed, stored, or accessed outside Malaysia by our service providers or partners. In such cases, we will take reasonable steps to ensure that any transfer is carried out in a manner consistent with applicable data protection requirements under Malaysian law.
If you are under the age required by applicable law to provide valid consent, you should use the platform only with the involvement of a parent, guardian, or other authorized person where required.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the platform after such update constitutes your acknowledgment of the revised policy to the extent permitted by law.
